Privacy Policy

Last Updated: April 8, 2026

1. Introduction & Who We Are

Welcome to Rayven Strategic Communications ("RayvenSC", "we", "our", "us"). We are a strategic communications firm registered and operating in Nigeria, with our principal office at Headquartered in Abuja, Nigeria, RayvenSC is a remote-first strategic communications firm serving clients across Africa and global markets..

We are committed to protecting your personal data and respecting your privacy in accordance with the Nigeria Data Protection Regulation (NDPR) 2019, the Nigeria Data Protection Act 2023, and applicable international standards including the GDPR where relevant. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: First name, last name, title, company name.
• Contact Data: Email address, telephone number, postal address.
• Message Data: The content of enquiries or messages you submit through our contact forms.
• Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, including pages visited, time spent, and referring URLs.
• Marketing & Communications Preferences: Your preferences in receiving information from us and your communication preferences.

We do not collect any Special Category Data (such as race, religion, health data, or biometric data) through this website.

3. How We Collect Your Data

• Direct Interactions: When you fill in a contact form, send us an email, or call us.
• Automated Technologies: As you interact with our website, we may collect Technical Data and Usage Data through cookies and similar technologies.
• Third-Party Sources: We may receive data about you from analytics providers (such as Google Analytics) and search information providers.

4. How We Use Your Data

We use your personal data only where we have a lawful basis to do so. The lawful bases we rely on are:

• Performance of a contract — to respond to your enquiries and provide services you have requested.
• Legitimate interests — to improve our website, understand how visitors interact with our services, and protect against fraud.
• Consent — to send marketing communications where you have opted in. You may withdraw consent at any time.
• Legal obligation — where we must comply with a legal or regulatory requirement.

Specifically, we use your data to: respond to contact form submissions and enquiries; manage and improve our website and services; send you marketing materials you have requested or consented to; maintain business records; and comply with legal obligations.

5. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device. We use the following categories:

• Strictly Necessary Cookies: Required for the website to function. They cannot be switched off. They include session identifiers and security tokens.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). These are only set with your consent.
• Preference Cookies: Remember your settings and choices (e.g. cookie consent preference).

You can manage your cookie preferences at any time using the cookie consent banner. You can also set your browser to refuse cookies; however, some parts of our website may not function fully as a result.

6. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We may share your data with:

• Service Providers: Including web hosting providers, email service providers, and analytics platforms (such as Google Analytics), who process data on our behalf under data processing agreements.
• Professional Advisers: Including lawyers, accountants, and insurers where reasonably necessary.
• Regulatory Authorities: Where required by Nigerian or international law, court order, or regulatory requirement.

All third-party service providers are required to take appropriate security measures to protect your data and are not permitted to use it for their own purposes.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for:

• Contact enquiry data is retained for a maximum of 3 years from the date of submission, then securely deleted.
• Analytics data (aggregated and anonymised) may be retained for up to 5 years.
• Data related to contracted client engagements is retained in accordance with applicable tax and legal requirements (typically 7 years).

8. Your Rights

Under the NDPR 2019, Nigeria Data Protection Act 2023, and the GDPR (where applicable), you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten") where there is no compelling reason for us to continue processing it.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests, including direct marketing.
• Right to Restrict Processing: Request that we restrict how we use your data in certain circumstances.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hello@rayvensc.com. We will respond within 30 days. You also have the right to lodge a complaint with the National Information Technology Development Agency (NITDA) in Nigeria.

9. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include HTTPS encryption, access controls, and regular security reviews. However, no internet transmission is completely secure and we cannot guarantee absolute security.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable law.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Children's Privacy

Our website is not directed at children under the age of 16 and we do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately so we can take steps to delete it.

12. Changes to This Policy

We review this Privacy Policy periodically and may update it to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy regularly.

13. Contact & Data Controller

RayvenSC is the data controller responsible for your personal data. If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:

• Email: hello@rayvensc.com
• Address: Headquartered in Abuja, Nigeria, RayvenSC is a remote-first strategic communications firm serving clients across Africa and global markets.
• Phone: +